Shipping & Returns
Your satisfaction is important to us. If you are not completely satisfied with your purchase we will offer full credit for items returned in new condition within 15 days of purchase less return handling fees. We will pay for the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) No returns will be accepted after 15 days of the delivery date.
To initiate a return, you must first contact us to get a RMA#. Failure to do so will result in your return package not being accepted.
- IMPORTANT – An RMA# and a detailed note explaining the reason must be included with all returns. Be sure to include all current contact information, i.e., name, address, daytime phone number, email address and copy of invoice.
All returned items must be returned in the same condition in which we sent them. If an item is returned without the original materials or if the factory packaging was damaged due to improper packing, then a refund may not be possible. Mile High Arsenal reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.
For all items under a manufacturer warranty, the customer should handle the return directly with the manufacturer.
Firearms - No returns will be accepted once the firearm(s) has been transferred to you by your FFL (dealer). ALWAYS inspect your firearm(s) PRIOR to accepting the transfer from your dealer. Fees charged by the dealer transferring a firearm to you will not be refunded by Mile High Arsenal for any reason. These transactions are between you and your dealer. If we have to send a return shipping label to get an item back from your FFL for any reason (not passing background check, FFL refusing to do the transfer, you changed your mind, FFL being closed or no adult available to sign for a package, etc.), we will deduct the return shipping charges from your refund.
No Exchanges or Returns on Ammunition!
If you return any other products on our website, please know we will not refund the shipping charges you incurred when we shipped the order to you. The only exception is if the products deem defective or DOA. If an order that contained free shipping is returned, a 15% restocking fee will be apply in order to cover the shipping costs we incurred. Please inspect your order as soon as it is received. If something is missing from your order, this will need to be reported within 3 days of the order being delivered. Just call or email us with your name, order # and what is missing. Please note we will not be able to assist with missing items that are not reported within the 3 day time frame of delivery. Mile High Arsenal will not be responsible for packages returned to us that are refused delivery and you will be liable for additional shipping charges to re-ship any packages.
Refunds will be issued in the same manner in which the original payment was made. Credit card refunds are subject to a 3% return fee. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Order Cancellation - We invest time and money in every order placed as soon as your payment is processed (our automated processes begin immediately after the order is placed). For this reason and since there is work involved internally with canceling an order, all orders canceled for any reason will be charged a 15% cancelation fee. By placing an order with us (online or by phone), you agree to pay a 15% cancelation fee (maximum fee of $25.00) should you decide to cancel your order for any reason.
If a credit card was used for the order, your refund will be minus 3% credit card fee as well as the cancelation fee. This fee is charged even if you cancel immediately (within seconds) after placing the order. Please be sure of your order, and its accuracy, before you place it with us. We do not like to charge a cancellation fee and apologize for having to do so, but it is necessary when cancelations occur. So, unless you are 100% sure you want the order, please do NOT place it. Thank you for your understanding of this policy.
Restocking Fee – If we deem a return was made without reasonable cause, or where we deem using our judgment the product meets the advertised condition, the refund will be charged a 15% restocking fee.
Exchanges - Contact us prior before any exchanges can be made.
Please note that we must ship to the billing address of the cardholder on all web orders (excepting firearms, which must ship to FFL).
We offer flat rate shipping for the following products:
- Handguns - $35 / firearm
- Long guns - $40 / firearm
- Ammunition - $15
Free shipping for all knives and tactical gears only apply to the continental 48 states. Orders shipped to Alaska and Hawaii are not qualify for free shipping. Discounted, Closeout, or Sale products do not apply.
Firearms and Ammunition - Firearms must be shipped to an FFL holder. Refer to our Terms and Conditions for more information. If you do not have an FFL, then you must find one in your area to handle the transfer for you.
- All rifle, shotgun, and ammunition orders are shipped via UPS Ground or FedEx Ground (no PO Box addresses).
- Handgun orders will either ship via UPS Air, FedEx Express (Air) or USPS Priority express mail at the discretion of Mile High Arsenal.
- Ammunition shipments must ship Ground - this unfortunately means that we cannot ship ammunition to Alaska or Hawaii.
- Ammunition must be shipped to a licensed FFL, licensed ammunition vendor, or registered seller of ammunition in California or New York state.
- Additionally, due to state and local regulations, ammunition may not be shipped to Massachusetts, Connecticut, Washington D.C., or the cities of Chicago, IL, New York, NY, Buffalo, NY or Rochester, NY.
Due to federal regulations, firearms and ammunition orders cannot be shipped in the same package. All firearms are shipped adult signature required. If no adult is available to sign for the package and it is returned to us, you will be responsible for the return shipping costs. Shipping charges for firearms and ammunition are non refundable. All firearms and ammunition will be shipped insured. The insurance is included in the flat rate shipping cost.
Automatic Knives - Per Federal Statutes 18 U.S.C. Section 1716(G)(2)(1-4) and 15 U.S.C. Section 1244, shipment of automatic knives across state lines is prohibited with a few exceptions, refer to our Terms and Conditions for more information.
Other Products - All products other than firearms, ammunition and automatic knives are shipped free. All free shipping orders may be shipped via UPS Ground, FedEx Ground or any method offered by the USPS at the discretion of Mile High Arsenal. You will receive an email with tracking info once your item has shipped.
Most of the items on our website are export restricted. Therefore, we do not ship internationally!
UPS - United Parcel Service:
Long guns and ammunition may be shipped within the contiguous US via UPS Ground - 1-5 Business days delivery from shipping date. Below is the UPS Ground transit time estimates.
Expedited UPS options are available, including:
- UPS Next Day Air - Delivery by the next business day.
- UPS Next Day Air Saver - Delivery by the end of the next business day.
- UPS Second Day Air - Delivery by the end of the 2nd business day.
- UPS Three Day Select - Delivery by the end of the 3rd business day.
Please note that expedited shipping guarantees are made by the carrier, and are from the time of shipping, not the time the order was placed. We ship until 4:00 p.m. Monday through Friday. Orders placed outside of these times will be shipped as early as possible on the next business day.
A signature is required for most UPS shipments. We will ship no signature required, but only at the customer's request. We are not responsible for lost orders that were shipped no signature required.
FedEx - Federal Express Service:
Long guns and ammunition may be shipped within the contiguous US via FedEx Ground - 1-5 Business days delivery from shipping date. Below is the FedEx Ground transit time estimates.
USPS - United States Postal Service:
All knives and tactical gears may be shipped via USPS Priority Mail. Please allow 3-7 days for delivery via Priority Mail.