Shipping & Returns
Your satisfaction is important to us. If you are not completely satisfied with your purchase we will offer full credit for items returned in new condition within 15 days of purchase less return handling fees. We will pay for the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) No returns will be accepted after 15 days of the delivery date.
To initiate a return, you must first contact us to get a RMA#. Failure to do so will result in your return package not being accepted.
- IMPORTANT – An RMA# and a detailed note explaining the reason must be included with all returns. Be sure to include all current contact information, i.e., name, address, daytime phone number, email address and copy of invoice.
All returned items must be returned in the same condition in which we sent them. If an item is returned without the original materials or if the factory packaging was damaged due to improper packing, then a refund may not be possible. Mile High Arsenal reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.
Restocking Fee – If we deem a return was made without reasonable cause, or where we deem using our judgment the product meets the advertised condition, the refund will be charged a 15% restocking fee.
Exchanges - Contact us prior before any exchanges can be made.
Refunds - Refunds will be issued in the same manner in which the original payment was made. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
For all items under a manufacturer warranty, the customer should handle the return/exchange directly with the manufacturer.
Firearms - No returns will be accepted once the firearm(s) has been transferred to you by your FFL (dealer). ALWAYS inspect your firearm(s) PRIOR to accepting the transfer from your dealer. Fees charged by the dealer transferring a firearm to you will not be refunded by Mile High Arsenal for any reason. These transactions are between you and your dealer. If we have to send a return shipping label to get an item back from your FFL for any reason (not passing background check, FFL refusing to do the transfer, you changed your mind, FFL being closed or no adult available to sign for a package, etc.), we will deduct the return shipping charges from your refund.
NFA items - Once all necessary paperwork submitted to the ATF, the order can not be cancelled and the NFA item(s) can not be returned.
Firearms and NFA items - Firearms must be shipped to an FFL holder. NFA items can only be shipped to an FFL who also holds a Special Occupational Tax license issued by the ATF.
We offer free shipping for firearms or NFA items. Adult signature are required. Shipping insurance can be purchase separately.
- All rifle and shotgun orders are shipped via UPS Ground or FedEx Ground.
- Handgun and NFA item orders will either be shipped via UPS Air, FedEx Express (Air) or USPS Priority express mail at the discretion of Mile High Arsenal.
If your FFL is not available to sign for the package and it is returned to us, you will be responsible for the shipping costs.
Automatic Knives - Per Federal Statutes 18 U.S.C. Section 1716(G)(2)(1-4) and 15 U.S.C. Section 1244, shipment of automatic knives across state lines is prohibited with a few exceptions, refer to our Terms and Conditions for more information.
Other Products - All products other than firearms and NFA items are shipped free. Shipping insurance can be purchase separately. All free shipping orders may be shipped via UPS Ground, FedEx Ground or any method offered by the USPS at the discretion of Mile High Arsenal. You will receive an email with tracking info once your item has shipped.
Most of the items on our website are export restricted. Therefore, we do not ship internationally!
UPS - United Parcel Service:
Long guns may be shipped within the contiguous US via UPS Ground - 1-5 Business days delivery from shipping date. Below is the UPS Ground transit time estimates.
Expedited UPS options are available, including:
- UPS Next Day Air - Delivery by the next business day.
- UPS Next Day Air Saver - Delivery by the end of the next business day.
- UPS Second Day Air - Delivery by the end of the 2nd business day.
- UPS Three Day Select - Delivery by the end of the 3rd business day.
Please note that expedited shipping guarantees are made by the carrier, and are from the time of shipping, not the time the order was placed. We ship until 4:00 p.m. Monday through Friday. Orders placed outside of these times will be shipped as early as possible on the next business day.
We are not responsible for lost orders that were shipped without insurance.
FedEx - Federal Express Service:
Long guns may be shipped within the contiguous US via FedEx Ground - 1-5 Business days delivery from shipping date. Below is the FedEx Ground transit time estimates.
USPS - United States Postal Service:
All knives and tactical gears may be shipped via USPS Priority Mail. Please allow 3-7 days for delivery via Priority Mail.